bg341 Privacy Policy

Section 1

Introduction and Scope

This Privacy Policy ("Policy") describes how bg341 (the "Platform") collects, processes, stores, and shares personal data belonging to individuals who access or use the bg341 website and services available at bg341.org, including registered account holders and casual visitors from Bangladesh. This Policy forms part of the terms governing your relationship with bg341, and should be read alongside the Terms and Conditions.

By registering an account or using any part of the Platform, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with this Policy, you must not access or use the Platform. bg341 is committed to handling personal data responsibly, using it only for the purposes described in this Policy, and protecting it with appropriate technical and organisational safeguards.

Section 2

Data We Collect

bg341 collects the following categories of personal data, either directly from you or automatically as you use the Platform:

bg341 does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health data, except where specifically required by applicable responsible gaming obligations (for example, self-declared gambling disorder information provided voluntarily by a Player to activate self-exclusion tools).

Section 3

How We Use Your Data

bg341 uses the personal data it collects for the following purposes. Each purpose is tied to a lawful basis for processing described in Section 4:

• Account creation and management: registering your Account, verifying your identity, and maintaining your account profile and preferences on the Platform.
• Service delivery: enabling you to place bets, play casino games, participate in sports betting markets, and access all Platform features available to your account tier.
• Payment processing: facilitating deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard, and maintaining accurate financial records of all transactions in Bangladeshi Taka (BDT / ৳).
• Security and fraud prevention: detecting and investigating unauthorised access attempts, account takeover fraud, bonus abuse, money laundering indicators, and other prohibited conduct described in the Terms and Conditions.
• Responsible gaming compliance: monitoring player activity to identify indicators of problem gambling, enforcing deposit limits and session time controls set by the Player, and administering self-exclusion requests.
• Customer support: responding to queries, complaints, and requests submitted to bg341 customer support, and maintaining records of support interactions for quality assurance purposes.
• Marketing and promotions (opt-in only): sending information about bonuses, cricket betting promotions, seasonal offers (e.g. BPL, Eid, Pohela Boishakh), and other Platform updates to Players who have opted in to receive marketing communications.

Section 4

Legal Basis for Processing

bg341 processes your personal data on the following lawful bases:

• Contractual necessity: processing required to perform the contract between you and bg341, including Account management, game participation, payment processing, and customer support.
• Legal obligation: processing required to comply with applicable anti-money laundering, age verification, responsible gaming, and record-keeping obligations.
• Legitimate interests: processing carried out for fraud prevention, platform security, abuse detection, and improving the Platform's mobile experience for Bangladesh players, where these interests are not overridden by your data protection rights.
• Consent: processing for marketing and promotional communications, where you have opted in. You may withdraw consent to marketing at any time by contacting bg341 customer support at [email protected]. Withdrawal of consent does not affect the lawfulness of processing carried out prior to that withdrawal.

Section 5

Payment Data and Financial Security

bg341 takes the security of payment data with the utmost seriousness. When you make a deposit via bKash, Nagad, Rocket, or Upay, your transaction is processed via the relevant payment provider's own secure infrastructure. bg341 receives confirmation of the transaction (amount, timestamp, and a masked reference identifier) but does not receive or store your full mobile wallet PIN, full card number, or banking credentials.

All financial transaction records held by bg341 are stored in encrypted databases with access restricted to authorised personnel only. Transaction histories are used internally for dispute resolution, withdrawal processing, and regulatory compliance. They are not shared with third parties for marketing purposes.

Section 6

Cookies and Tracking Technologies

bg341 uses cookies and similar tracking technologies to operate and improve the Platform. Cookies are small text files stored on your device when you visit bg341.org. The following categories of cookies are used:

• Essential cookies: required for the Platform to function correctly, including session management (keeping you logged in during your gaming session), security tokens, and load-balancing identifiers. These cannot be disabled without breaking core Platform functionality.
• Functional cookies: used to remember your preferences such as language setting, display preferences, and responsible gaming controls you have configured on your Account.
• Analytics cookies: used to understand how Players navigate the Platform, which games attract the most engagement from Bangladesh players, and where technical performance issues occur. Analytics data is aggregated and does not identify individual users.
• Security cookies: used to detect fraudulent sessions, identify devices associated with previous suspicious activity, and support bot detection measures that protect the integrity of games and betting markets on the Platform.

You may adjust your device or browser settings to decline or delete cookies. However, disabling essential cookies will impair your ability to log in and use core Platform features. bg341 does not use third-party advertising cookies or cross-site tracking technologies that share your data with unrelated advertisers.

Section 7

Sharing Your Data

bg341 does not sell your personal data to any third party. bg341 may share your personal data with the following categories of recipients, strictly on a need-to-know basis and only to the extent necessary for the purpose described:

• Payment service providers (bKash, Nagad, Rocket, Upay, Visa, Mastercard): transaction data is shared with the relevant payment provider solely to execute deposit and withdrawal requests initiated by the Player. Each provider operates under its own privacy policy and security standards.
• Game and technology providers (such as Pragmatic Play, Evolution Gaming, Spribe, Ezugi, and other licensed studios supplying games on the Platform): limited technical data (e.g. session token, game round ID) is shared to enable game sessions. These providers do not receive your full identity or financial data.
• Identity verification and KYC service providers: where bg341 uses a third-party identity verification service to conduct KYC checks, your identity documents and relevant personal data are shared with that provider solely for the purpose of completing the verification.
• Regulatory and law enforcement authorities: where required by applicable law, court order, or regulatory direction, bg341 may be required to disclose personal data to government bodies, law enforcement agencies, or financial intelligence units. bg341 will notify you of such disclosures where legally permitted to do so.

bg341 requires all third parties with whom it shares personal data to maintain appropriate technical and organisational measures to protect that data, and to use it only for the specified purpose. bg341 does not permit its third-party service providers to use your personal data for their own marketing or commercial purposes.

Section 8

Data Retention

bg341 retains your personal data for as long as your Account remains active and for a period thereafter as required by applicable law and bg341's internal compliance obligations. In general, the following retention periods apply: account and identity data is retained for the duration of the active Account relationship plus a minimum of five years following Account closure; financial transaction records are retained for a minimum of five years from the date of the transaction; KYC documents are retained for a minimum of five years following the conclusion of the customer relationship; and technical and usage logs are retained for up to twelve months from the date of generation unless a longer period is required for security investigation purposes.

Where personal data is no longer required for the purpose for which it was collected and no legal obligation requires its continued retention, bg341 will securely delete or anonymise the data. Anonymised, aggregated data that cannot be used to identify any individual may be retained indefinitely for statistical and platform improvement purposes.

Section 9

Your Data Protection Rights

As a user of bg341, you have the following rights in respect of your personal data. To exercise any of these rights, contact bg341 at [email protected] with your registered mobile number and a description of your request:

bg341 will respond to data rights requests within a reasonable timeframe. Where a request cannot be fulfilled in full (for example, where fulfilling it would conflict with a legal retention obligation), bg341 will explain the reason and fulfil the request to the maximum extent possible.

Section 10

Security Measures

bg341 implements appropriate technical and organisational security measures to protect personal data against unauthorised access, accidental loss, destruction, or alteration. These measures include SSL/TLS encryption for all data transmitted between your device and bg341.org; encrypted storage of sensitive data fields in bg341's databases; access controls restricting personal data access to authorised personnel only; regular internal security reviews; and session management controls including automatic timeout for inactive sessions.

While bg341 takes data security seriously, no internet-based service can guarantee absolute security. In the event of a data breach that is likely to result in a risk to your rights and freedoms, bg341 will take appropriate steps to contain the breach, assess its impact, and notify affected Players as required. You can help protect your Account by using a strong unique password, logging out after each session, and never sharing your credentials with anyone.

Section 11

Protection of Minors

bg341 does not knowingly collect or process personal data belonging to individuals under the age of 21. The Platform is strictly for adults aged 21 and above. If bg341 discovers that personal data has been submitted by or on behalf of a person under 21, that data will be deleted immediately and the associated Account will be closed without prior notice. If you are a parent or guardian and believe a minor has registered on bg341 using your details, please contact [email protected] immediately.

Section 12

Marketing Communications

bg341 will only send you marketing and promotional communications (including bonus offers, cricket betting promotions, and seasonal campaign messages) where you have explicitly opted in to receive them at the time of Account registration or subsequently via your Account settings. Marketing messages from bg341 are sent via SMS to your registered Bangladesh mobile number. bg341 does not send unsolicited marketing emails or third-party promotional content.

You may opt out of marketing communications at any time by contacting bg341 customer support at [email protected] and requesting to be removed from the marketing list. Opt-out requests will be processed within a reasonable timeframe. Opting out of marketing does not affect transactional communications (such as deposit confirmations, withdrawal notifications, and Account security alerts), which are sent regardless of marketing preference.

Section 13

Third-Party Links and Services

The bg341 Platform may reference third-party services such as payment providers (bKash, Nagad, Rocket, Upay) and game studios (Pragmatic Play, Evolution Gaming, Spribe, Ezugi). When you interact with these third-party services, your data becomes subject to their own privacy policies. bg341 is not responsible for the privacy practices of third-party services and encourages you to review their policies independently. bg341 does not include third-party advertising networks or affiliate tracking technologies on the Platform.

Section 14

Changes to This Privacy Policy

bg341 reserves the right to update or revise this Privacy Policy at any time. When material changes are made, bg341 will update the "Last Updated" date shown at the top of this page and, where reasonably practicable, notify registered Players via their Bangladesh mobile number. The revised Policy will take effect from the date it is published on the Platform.

Your continued use of the Platform following the publication of a revised Privacy Policy constitutes your acceptance of that revised Policy. If you do not agree with any changes, you should stop using the Platform and may request closure of your Account by contacting [email protected].

Section 15

Contact and Privacy Enquiries

If you have any questions, concerns, or requests relating to this Privacy Policy or the way bg341 handles your personal data, please contact the bg341 privacy support team. All privacy-related enquiries are handled confidentially. Please include your registered Bangladesh mobile number in your correspondence so that bg341 can locate your account records and respond efficiently. Support is available 24/7.